Privacy Policy

Welcome to Mexico Escapes. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

By using our website (https://mexicoescapes.com) and services, you agree to the practices described in this policy.

1. Who We Are

Mexico Escapes is a vacation rental platform offering curated properties across Mexico. We connect travelers with premium accommodations and handle reservation inquiries through our website and partner platforms.

For privacy-related questions, contact us at support@mexicoescapes.com.

2. Information We Collect

2.1 Information You Provide

When you make a reservation inquiry or complete a booking, we may collect:

• Full name
• Email address
• Phone number
• Billing and payment information (processed securely by our payment provider)
• Travel details: check-in and check-out dates, number of guests (adults and children)
• Any special requests or messages submitted through contact forms

2.2 Information Collected Automatically

When you browse our website, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs
• Search parameters used (destination, dates, number of guests)

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies: Required for the website to function correctly (e.g., session management, form security tokens).
• Analytics cookies: Help us understand how visitors interact with our site so we can improve it. We may use services such as Google Analytics.
• Preference cookies: Remember your selected destination and search settings during your visit.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

3. How We Use Your Information

We use the information we collect to:

• Process and confirm reservation inquiries and bookings
• Communicate with you about your stay, including confirmations, changes, and reminders
• Check property availability and provide pricing based on your selected dates and guest count
• Respond to customer service inquiries
• Improve our website, services, and property listings
• Send you promotional offers and newsletters (only with your consent, and you may opt out at any time)
• Comply with legal and regulatory obligations

4. Sharing Your Information

We do not sell your personal information. We may share it only in the following circumstances:

4.1 Streamline VRS (Booking Platform)

Our website connects to the Streamline vacation rental software platform to display property listings, check availability, and process bookings. When you submit a reservation or availability request, relevant details (such as dates, guest count, and contact information) are transmitted to Streamline VRS. Their platform is subject to its own privacy policy.

4.2 Payment Processors

Payment information is processed by our third-party payment provider and is never stored on our servers. We receive only a transaction confirmation and the last four digits of the card used.

4.3 Hosting and Infrastructure

Our website is hosted on WP Engine, a managed WordPress hosting provider. WP Engine has access to server-level data such as access logs, and operates under its own data processing agreement and security standards.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of our company, our customers, or the public.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to maintain booking records, comply with legal obligations, resolve disputes, and enforce our agreements.

Property availability and listing data fetched from the Streamline API is cached temporarily on our servers for up to 24 hours to improve performance, after which it is refreshed automatically.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. Our website uses HTTPS encryption for all data transmissions.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send.
• Portability: Request your data in a structured, machine-readable format where applicable.

To exercise any of these rights, please contact us at support@mexicoescapes.com. We will respond within 30 days.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

When booking, guests may include children as part of their travel party. We collect child guest count solely for the purpose of confirming property occupancy limits — no personal information about children is collected.

9. Third-Party Links

Our website may contain links to third-party websites (such as virtual tour providers or map services). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out to us: